Black, but not blue!

Hallo Ihr Süßen,
für dieses Outfit tut es mir fast schon leid. Nicht weil ich es so schlecht finde eigentlich im Gegenteil, aber fast das komplette Outfit ist von Primark. Nicht sehr vielseitig ;-(( Sorry dafür. Naja, dafür fällt es in die Kategorie sehr günstig gekleidet. Also den Preis-Punkt bekomme ich schon einmal :-))) 

Für alle die sich mit mir über die "Größen-Politik" von Zara geärgert haben, unter diesem Post könnt Ihr den gesamten E-Mail-Verkehr zwischen Zara und mir weiterlesen. Ich find es wirklich toll das Zara sofort Stellung genommen hat, allerdings ist das Ergebnis eher ernüchtert.

Hi my sweets,
I'm almost ashamed of this outfit post, not because I don't like this outfit (quite the contrary). But the whole outfit, almost very piece is from Primark. Not very variegated ;-((( Sorry about that. Well, therefore this outfit was very cheap ;-)))

For everybody who was interested in the discussion about the "size-policy" of Zara under this post you can read my whole conversation with Zara. I was pleasantly surprised about the fast feedback, but the result was rather sobering.

 

Coat, pullover, leather skirt, High heel boots, spike clutch, Statement ring: Primark; Tights: C&A

----------------------------------------------------------------------------------
FROM: Jenny
Date: 16 Oct 2012
TO: Zara
Subject: Blog post about Zara sizes
----------------------------------------------------------------------------------
Hi Zara-Team,
I just want to let you know that I published a post about the "size policy" of Zara. Many of your customers are angry that even skinny women need to take two sizes bigger than normally to fit into your clothes. You can read some of the feedback on my blog.
http://www.curvy-life.blogspot.de/2012/10/size-wars.html

I know that I'm a curvy girl and not every fashion brand need to offer a plus size collection (even when many people wish Zara would have one), but your sizes are even staggering for skinny women. One woman comment on my blog that she normally wears a size 38 (US size 10), when she want to wear a Zara jeans she just fit in a size 42 (US size 14). Every women will prefer to fit into a piece which is one size smaller then two sizes bigger. And these women are leaving a Zara store with a bad or at least bittersweet feeling.

Zara is a brand which has some of the greatest affordable designs, why are you allowed only skinny women to wear your great clothes and accessories.

I don't know if you are even interested in this issue but my blog readers and I would be very glad about a feedback from you. Why are your sizes how they are?

Kind regards,
Jenny
----------------------------------------------------------------------------------
FROM: Zara
Date: 16 Oct 2012
TO: Jenny
Subject: Blog post about Zara sizes
----------------------------------------------------------------------------------
Dear Jenny,
First of all, thank you very much for contacting us directly with your concern. Regarding your email, we would like to inform you that Zara has a wide range of sizes. Zara’s sizing ranges reaches from UK 6 (European 34) up to UK 18 (European 46) although not all the references are commercialized in the whole range. Zara is constantly analysing this aspect in order to adapt our range of sizes as much and as best as possible to market demands.
We apologize you couldn’t find the specific model you wanted. It would be helpful for us if you can send us the reference number of the trouser you mention in order to check the size availability and its measures. Looking forward to hearing from you.

Best regards,
Zara

----------------------------------------------------------------------------------
FROM: Jenny
Date: 17 Oct 2012
TO: Zara
Subject: Re: RV: Blog post about Zara sizes
----------------------------------------------------------------------------------
Hi Zara-Team,
thank you for your quick response. The reference number of the trousers I mentioned in my blog post is 9632/246 and I ordered it in the largest available size, in an UK 16 (European 44).
Even when I’m very pleased that you are so helpful and want to check the size availability and it’s measures. I think it’s more the kind of a general problem. I don’t know if you have the opportunity to read the comments on my post, but there are almost 40 women stating that Zara is a brand which measures run extremely small. And that are 40 women from just 300 readers I have a day. I think this relation clarify how many women are (or could be really) dissatisfied with the “size policy” of Zara.

As I already wrote you, normally I’m a size 14 but with Zara pants I don’t fit into an UK size 16 and to be honest, I was very far from fitting into this pants. And for example your coats are the most beautiful I have seen so far in this season, but I don’t even fit into a XL. And when you have seen me on my blog, I’m curvy, but I don’t feel like a woman who has to take a coat in XXL. Please don’t get me wrong, I really don’t care about which number is on the label, but I feel like it’s just not right, when young women for example with a size 8 have to take a size 12 in Zara clothes. Though this Zara presents a wrong picture. A woman with a size 8 is a skinny woman and the fact that she has to take a Zara size 12 instead, makes her think she is much bigger than she actually is.

Last but not least, I want to say, yes you are offering a size range from UK 6 up to UK 18 but to be honest the selection is very small. You are offering one single pair of pants and one skirt in UK size 18 in your online store. Furthermore there isn’t one single pair of jeans or a blazer available in this size.

In my opinion many women are not happy, that they have to take two sizes bigger at a Zara store compared to other stores/brands and also many women, like me, would love to wear more Zara clothes but you don’t give them the opportunity to do so.

Again thank you for your response and I’m looking forward hearing from you.

Kind regards,
Jenny
www.curvy-life.com


----------------------------------------------------------------------------------
FROM: Zara
Date: 18 Oct 2012
TO: Jenny
Subject: Blog post about Zara sizes
----------------------------------------------------------------------------------
Dear Jenny,
Thank you very much for your email. We really appreciate your comments on this matter. As we told you Zara is constantly analysing this aspect in order to adapt our range of sizes as much and as best as possible to market demands.

Don’t hesitate to get in touch with us in case of further doubts.

Best regards,
Zara

----------------------------------------------------------------------------------
FROM: Jenny
Date: 26 Oct 2012
TO: Inditex External Relations Zara
Subject: Re: Blog post about Zara sizes
----------------------------------------------------------------------------------
Dear Zara-Team,
thank you very much for your answers even when it's not really helping me out ;-( My readers are very interested in this correspondence we had and especially your answers. I just want to inform you that I would like to publish our whole discussion. Please give me a short feedback, if you have any problems with this, if so I would quote this conversation on my blog.

Kind regards,
Jenny
www.curvy-life.com